Our Shipping Charges - The Changes
From April 1st 2018, we will be taking payment for goods and shipping as your order is placed.
Shipping charges will be based upon the value of order.
Tarrifs and examples are shown on both domestic and worldwide delivery pages.
Changing to prepaid shipping offers our customers the following benefits:
- Orders despatched earlier
- Upfront delivery costs
- Simpler ordering process
Our prices reflect the actual cost of shipping ordered goods and overseas tarrifs may vary depending upon availability of couriers. Please note that some bulky items, such as gift sets may incur extra shipping costs after your order is placed. If you require a quote for a bulk order of specific products, then please contact us for a quote.
Transit Times
Our transit times are typical and offered as a guideline only.
Outlying areas of Scotland and offshore areas may experience delays during bad weather or busy seasons.
Order Amendments to Processed Orders
Once an order is processed,
any changes will incur an administration charge of £25 per amended product line or 20% of total order value.
Chargeable changes include reducing order items and/or amending quantities required.
This cost is to cover amending invoices and relevant payments as well as returning physical stock to warehouse locations and updating our stock figures.
Damaged Goods
All parcels leave our warehouse in pristine condition.
In the rare case that a box arrives damaged, please sign for it as damaged,
photograph the box while the delivery driver is there and forward the photos to us via email as soon as possible.
Please note that our delivery prices are based on typical purchases and delivery charges are subject to postal code and address supplied. We reserve the right to amend delivery charges for specific orders. Where delivery charges are amended, we will always contact the customer before shipping goods.
PLEASE ALLOW FOR DELAYS DURING BUSY PERIODS
Halloween
